​Frequently Asked Questions

Why WAS my loan transferred?
Service transfers are a common occurrence in the finance industry. There is nothing a customer does to cause a transfer.
What changes with my loan during the service transfer?
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The only thing that changes during a service transfer is who manages the loan:
  • Who you make your payments to
  • Who manages your escrow (if applicable)
  • Who manages all your questions/account concerns
Please be assured the transfer of your mortgage loan does NOT affect any term or condition of the finance agreement. However, the transfer could impact fees charged by Premier Servicing to perform certain activities.
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What should I do next?
Setup an online account!
Please visit our Digital Servicing online platform for the following:
  • Free online payment and automatic monthly payment options
  • Review account information
  • Escrow Transaction History
  • Payment History
  • View documents
  • Register for electronic statements
  • To update personal information
  • and more
What if I already sent my "Next due" payment to my previous servicer?​
If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your loan, effective on the date they received it.
When WILL I RECEIVE A NEW STATEMENT?
You will receive your first Premier Servicing, Inc. billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or over the phone at any time.
Will my previous automatic withdrawals transfer over
You can elect to have your personal banking information transfer to us from your previous servicer. However, setting up automatic withdrawals with us is simple. You can get started online today.
What are my options for making my monthly mortgage payment
We offer a variety of convenient payment options. We encourage you to explore your options.